Privacy policy
Personal data Double Half AB (company reg. no. 559569-3820) is the data controller for the information held in the retailer portal. This notice applies to contact persons and users at our customers, to companies applying for a customer number, and to anyone who signs up for our newsletter.
Information we store About the company: name, company registration number, VAT number, billing and delivery address, and payment and delivery terms.
About contact persons: name, email address and phone number. For login: email address, encrypted password and time of last login. For each order: items, prices and delivery address. Emails sent by the portal are logged with recipient, subject and time.
Purpose We use this information to receive and deliver orders, to invoice, and to meet the requirements of the Swedish Bookkeeping Act and VAT legislation. Applications for a customer number are processed so that we can respond to them. Customers may also receive newsletters about new designs, see "Newsletter" below.
Legal basis Orders, deliveries and invoicing: the contract with the customer. Where the customer is a limited company or another legal entity, we process contact persons' information on the basis of our legitimate interest in performing the contract with that company.
Bookkeeping and invoice records: legal obligation under the Swedish Bookkeeping Act and VAT legislation. Customer number applications: legitimate interest in reviewing and responding to the application. Login, security and email log: legitimate interest in protecting customer accounts and being able to show which emails the portal has sent.
Newsletters to customers: legitimate interest in offering our customers designs similar to those they already buy. Newsletters to people who signed up themselves: consent.
Retention Customer information is kept for as long as the customer relationship lasts. Orders and invoice records are kept until the end of the seventh year after the calendar year in which the financial year ended, as required by the Swedish Bookkeeping Act. Temporary login data is deleted automatically within a few days. This covers sessions, one-time links and a short-lived counter for login attempts, in which the [email/IP] address is stored in unrecognisable form. Rejected applications are deleted. Anyone who unsubscribes from the newsletter is marked as unsubscribed and receives no further newsletters.
Newsletter Sometimes we send news about our range. Customers receive it at the email address registered on their customer account. We may tailor the content to previous orders, for example formats and designs. The selection is made in our own system, and only the email address and name is passed to the email service. If you are not a customer, you can sign up on the website. We then store your email address and the time you signed up. Every newsletter includes an unsubscribe link.
Recipients We only share information when it is needed to fulfil an order: With our accounting service Wint: invoice records for bookkeeping. With the carrier DHL: the recipient's company name, delivery address [and contact person, phone number or email for delivery notification]. We do not sell any information.
Where the information is stored The information is stored within the EU. The portal runs on Vercel in Stockholm, the database on Neon in Frankfurt, and emails and newsletters are sent via Resend in Ireland. All three are data processors and may, under agreement, only process the information on our behalf.
Your rights You have the right to know what information we hold about you, to have it corrected, and to have it deleted when it is no longer needed. You can also ask us to restrict processing and object to processing based on legitimate interest. You can object at any time to receiving newsletters and to having them tailored to your orders, and we will then stop. Information you have provided yourself can be given to you in a machine-readable format where the processing is based on contract or consent. You can withdraw consent at any time. Information we are required to keep under the Swedish Bookkeeping Act is anonymised rather than deleted. Contact info@doublehalf.se. If you believe we are processing your information incorrectly, you can lodge a complaint with the Swedish Authority for Privacy Protection (IMY)
